I have spent countless hours since my vacation working on setting up a live video stream. It works in a sense but not how I would like it to run. I really do like the features that Webcammax can add to the stream, however the problem is the processing time it requires. It adds about 1-2 seconds of delay to a video stream that means that the audio will be heard 1-2 seconds before the video displays.

Audio/video sync problems drive me nuts. If a channel on TV is out of sync I will almost certainly change to something else or turn it off.

I have been in contact with Webcammax customer service, trying to drive some initiative to capture audio and video and allow throughput to your software (in my case the Ustream interface) at the same time. I am not concerned that there will be a 2 second delay, only that audio and video synced. At the reception of my service request I was told by customer service that my case was passed on to the technical team. That was 7 days ago, since then (2 days ago) I sent an email asking the status of my issue and have only received the standard “we will respond withing one business day” response.

I worked in technical support in the past and I know how much of a pain in the ass it can be to deal with hundreds of people everyday, but it is in the best interest of the support person to manage expectations. An email simply stating that it could take 1-2 weeks to obtain a solution wouldn’t have made me extactic but I would have accepted that.

This is turning into a rant about Webcammax support when even their support hasn’t been overly negative. Shame on me I suppose – but I really, really want this to work and I can’t afford to buy an iMac to host the stream.

But it’s nice to dream :)